You face the challenge of ensuring a faultless service to maintain transit activities going, day in, day out. To provide the best customer experience, you need the best parts & service provider. A steadfast organization with experienced people who know how to keep buses – and passengers –  moving.

Nova Bus has the privilege of being supported by the well-established Prevost Service Network recognised for having the highest satisfaction rate in the industry. Delivering the ultimate experience to Nova Bus customers like you comes naturally to Prevost. Through more than 90 years of creating close partnerships with its clients across North America, Prevost has developed a parts & service offer based on responsiveness, involvement and commitment.

  1. Largest area

    With Prevost’s largest network, Nova Bus’s demanding customers have access to premium quality parts & service across Canada and the United States.

  2. 24/7 online access

    Getting Nova Bus genuine replacements parts is fast & easy with 24/7 online access to Prevost’s complete parts catalogue and same-day shipping on qualified orders.

  3. Committed field service team

    Customer specific field service experts (no hassle, no endless repetition) with over 450 combine years of experience are available 24/7/365 for efficient problem solving. They offer you a cross functional service approach and are directly connected to Nova Bus’s engineering department.

  4. Always looking out for you

    Prevost continuously strives to understand your reality and is always looking for better ways to provide you with the best parts & service solutions.

Prevost Service Centers


California – Bay Area

6821 Central Ave
Newark, CA 94560


California – Southern

3384 De Forest Circle
Mira Loma, California 91752

1-800-421-9958 1-951-360-2560


6931 Business Park Blvd. North
Jacksonville, Florida 32256

1-800-874-7740 1-904-886-0092


3715 N. Carnation St.
Franklin Park, IL 60131


New Jersey

201 South Avenue
South Plainfield, New Jersey 07080

1-800-223-0830 1-908-222-7304


800 South Cartwright Street
Goodlettsville, Tennessee 37072

1-877-299-8881 1-615-299-8816

Texas – Fort Worth

15200 Frye Road
Fort Worth, Texas 76155

1-866-773-8678 1-817-685-0460

Texas – Houston

11851 Cutten Road
Houston, Texas 77066

1-877-602-0273 281-315-1571


Alberta – Calgary

2932 Kingsview Blvd
Airdrie, Alberta T4A 0C9



7655 Tranmere Drive
Mississauga, Ontario L5S 1L4

1-905-738-0881 1-905-738-0891

Alberta – Ft McMurray

292 MacDonald Crescent
Fort McMurray, Alberta T9H 4B6

1-780-713-0274 1-780-743-0983

Quebec – Lévis

850, Chemin Olivier
Lévis, Quebec G7A 2N1

1-866-870-2046 1-418-831-7432

British Columbia

11911 No. 5 Road
Richmond, British Columbia V7A 4E9

1-604-940-3306 1-604-940-3384

Quebec – Montreal

435, Rue Norman
Lachine, QC H8R1A4


Prevost Parts Centers

Prevost Canada Parts Customer Service

2955-A Watt Street
Quebec City, Quebec G1X 3W1

1-800-463-8876 1-800-939-0133

Prevost US Parts Customer Service

2250 Point Blvd., Suite 410
Elgin, Illinois 60123

Coach Parts: 1-800-621-5519 Transit Parts: 1-877-999-8808 1-877-999-8809