Service
You face the challenge of ensuring a faultless service to maintain transit activities going, day in, day out. To provide the best customer experience, you need the best parts & service provider. A steadfast organization with experienced people who know how to keep buses – and passengers – moving.
Nova Bus has the privilege of being supported by the well-established Prevost Service Network recognised for having the highest satisfaction rate in the industry. Delivering the ultimate experience to Nova Bus customers like you comes naturally to Prevost. Through more than 90 years of creating close partnerships with its clients across North America, Prevost has developed a parts & service offer based on responsiveness, involvement and commitment.
-
Largest area
With Prevost’s largest network, Nova Bus’s demanding customers have access to premium quality parts & service across North America.
-
24/7 online access
Getting Nova Bus genuine replacements parts is fast & easy with 24/7 online access to Prevost’s complete parts catalogue and same-day shipping on qualified orders.
-
Committed field service team
Customer specific field service experts (no hassle, no endless repetition) with over 450 combine years of experience are available 24/7/365 for efficient problem solving. They offer you a cross functional service approach and are directly connected to Nova Bus’s engineering department.
-
Always looking out for you
Prevost continuously strives to understand your reality and is always looking for better ways to provide you with the best parts & service solutions.
Customer Support

John Dillon
Manager, Customer Support Team
514-617-6106 john.dillon@volvo.com

Thomas Aubry
Customer Support Manager
604-209-2444 thomas.aubry@volvo.com

Marco Piccin
Customer Support Manager
438-862-6224 marco.piccin@volvo.com

Chris Hossie
Customer Support Manager, LFSe and Electric Vehicles
604-649-5930 chris.hossie@volvo.com

Al Khwaja
Customer Support Manager
416-270-6386 al.khwaja@volvo.com

Adam Baker
Customer Support Manager
416-320-2871 adam.baker@volvo.com

Anthony Brousseau
Customer Support Manager
438-349-5243 anthony.brousseau@volvo.com

Steve Leblond
Customer Support Manager
587-215-3254 steve.leblond@volvo.com

Michel Fortier
Manager, Customer Support Team
514-297-2211 michel.mf.fortier@volvo.com

Guy Plante
Customer Support Manager
418-808-8194 guy.plante@volvo.com

Yves Gaumond
Customer Support Manager
514-617-6109 yves.gaumond@volvo.com

François Michaud
Customer Support Manager
514-476-1110 francois.michaud@volvo.com

Christian Cardinal
Customer Support Manager
438-350-0251 christian.cardinal@volvo.com

Peter Piotrowski
Manager, Customer Support Team – TTC
647-884-2427 peter.piotrowski@volvo.com

Daniel Brodie
Customer Support Manager
647-270-3761 daniel.brodie@volvo.com

Victor Di Bello
Customer Support Manager
647-206-7571 victor.dibello@volvo.com
Prevost Service Centers
Richmond, British Columbia
11911 No. 5 RoadRichmond, British Columbia V7A 4E9
1-604-940-3306 1-604-940-3384