Service
You face the challenge of ensuring a faultless service to maintain transit activities going, day in, day out. To provide the best customer experience, you need the best parts & service provider. A steadfast organization with experienced people who know how to keep buses – and passengers – moving.
Nova Bus has the privilege of being supported by the well-established Prevost Service Network recognised for having the highest satisfaction rate in the industry. Delivering the ultimate experience to Nova Bus customers like you comes naturally to Prevost. Through more than 90 years of creating close partnerships with its clients across North America, Prevost has developed a parts & service offer based on responsiveness, involvement and commitment.
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Largest area
With Prevost’s largest network, Nova Bus’s demanding customers have access to premium quality parts & service across North America.
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24/7 online access
Getting Nova Bus genuine replacements parts is fast & easy with 24/7 online access to Prevost’s complete parts catalogue and same-day shipping on qualified orders.
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Committed field service team
Customer specific field service experts (no hassle, no endless repetition) with over 450 combine years of experience are available 24/7/365 for efficient problem solving. They offer you a cross functional service approach and are directly connected to Nova Bus’s engineering department.
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Always looking out for you
Prevost continuously strives to understand your reality and is always looking for better ways to provide you with the best parts & service solutions.
Customer Support
![john-dillon](https://novabus.com/wp-content/uploads/2017/09/john-dillon.jpg)
John Dillon
Manager, Customer Support Team
514-617-6106
![thomas_aubry_300x300](https://novabus.com/wp-content/uploads/2017/09/thomas_aubry_300x300.jpg)
Thomas Aubry
Customer Support Manager
604-209-2444
![marco_piccin_2](https://novabus.com/wp-content/uploads/2017/09/marco_piccin_2.jpg)
Marco Piccin
Customer Support Manager
438-862-6224
![chris-hossie_2](https://novabus.com/wp-content/uploads/2017/09/chris-hossie_2.jpg)
Chris Hossie
Customer Support Manager, LFSe and Electric Vehicles
604-649-5930
![al-kwahja_3](https://novabus.com/wp-content/uploads/2017/09/al-kwahja_3.jpg)
Al Khwaja
Customer Support Manager
416-270-6386
![adam_baker_2](https://novabus.com/wp-content/uploads/2017/09/adam_baker_2.jpg)
Adam Baker
Customer Support Manager
416-320-2871
![anthony-brousseau-1000x1000](https://novabus.com/wp-content/uploads/2021/06/anthony-brousseau-1000x1000-1.jpg)
Anthony Brousseau
Customer Support Manager
438-349-5243
![steve-leblond_dark-blue-shirt](https://novabus.com/wp-content/uploads/2017/09/steve-leblond_dark-blue-shirt.jpg)
Steve Leblond
Customer Support Manager
587-215-3254
![michel-fortier_2](https://novabus.com/wp-content/uploads/2017/09/michel-fortier_2.jpg)
Michel Fortier
Manager, Customer Support Team
514-297-2211
![guy-plante_2](https://novabus.com/wp-content/uploads/2017/09/guy-plante_2.jpg)
Guy Plante
Customer Support Manager
418-808-8194
![yves-gaumond_2](https://novabus.com/wp-content/uploads/2017/09/yves-gaumond_2.jpg)
Yves Gaumond
Customer Support Manager
514-617-6109
![francois-michaud_2](https://novabus.com/wp-content/uploads/2017/09/francois-michaud_2.jpg)
François Michaud
Customer Support Manager
514-476-1110
![christian-cardinal-1000x1000](https://novabus.com/wp-content/uploads/2021/06/christian-cardinal-1000x1000-2.jpg)
Christian Cardinal
Customer Support Manager
438-350-0251
![peter_piotrowski](https://novabus.com/wp-content/uploads/2017/09/peter_piotrowski.jpg)
Peter Piotrowski
Manager, Customer Support Team – TTC
647-884-2427
![daniel_brodie](https://novabus.com/wp-content/uploads/2017/09/daniel_brodie.jpg)
Daniel Brodie
Customer Support Manager
647-270-3761
![victor-di-bello](https://novabus.com/wp-content/uploads/2017/09/victor-di-bello.jpg)
Victor Di Bello
Customer Support Manager
647-206-7571